Welcome to itspanthera.com (the “Website” or “Site”). Panthera and/or its affiliates provide website features, other products and services to you when you visit our site, shop at itspanthera.com, use Panthera products and services, or use software provided by Panthera in connection with any of the foregoing.
Panthera offers its Services under the following conditions. This user agreement is between you (referred to as End User, Buyer, Registered User, or Customer) and us (www.itspanthera.com or Company). This document is an electronic record, compliant with The Information Technology Act of 2000 and the applicable rules. It encompasses all provisions related to electronic records across various statutes, as amended by The Information Technology Act (2000). This electronic record in the website is generated by a computer system and does not require physical or digital signatures. In case of any conflict between the terms outlined below and any other document, the terms in this T&C will prevail for website usage purposes.
- Introduction
The domain name itspanthera.com is registered in the name of Panthera, having registered offices at (Samskara Junction, 44/1688-G2 & 44/1688-A1, Pipe Line Road, Palarivattom, Kochi, Ernakulam, Kerala, 682025).
- Right To Change
Panthera retains the exclusive authority to update or amend these Terms and Conditions at any time without prior notice. We recommend reviewing these Terms and Conditions each time you make a purchase from us or use our Website.
III. Privacy
We highly value your privacy. We recognise that you and your personal information are among our most valuable assets. All information, including any sensitive financial data collected in accordance with the Information Technology Act (2000) and its amendments, is stored and processed on computers safeguarded by both physical and reasonable technological security measures as prescribed by the Information Technology Act (2000) and its revised regulations. Your personal data is handled in accordance with our Privacy Policy.
- Electronic Communications
When you utilise any of our services or correspond with us via email, you're engaging with us electronically. By using the services provided by us, you hereby agree to receive electronic communications from us. We will send forth communications with you via email or by posting notifications on the Panthera Website or through other services. You acknowledge that all agreements, disclosures, notices, and other electronically provided communications meet the legal requirement for written communication. These legal stipulations are in accordance with the Indian Information Technology Act (2000) and its relevant regulations, along with amended provisions regarding electronic records across various statutes as modified by the Information Technology Act (2000).
- Intellectual Property Rights
Unless explicitly stated otherwise, or in the presence of contradictory information, or the existence of proprietary material belonging to a third party as expressly indicated, Panthera retains all intellectual property rights pertaining to the Website. This includes but is not limited to ownership of copyrights, related rights, patents, trademarks, trade names, service marks, designs, know-how, trade secrets, inventions (whether patentable or not), source code, goodwill, meta tags, databases, text, content, graphics, icons, and hyperlinks. By using the Panthera Website, you acknowledge and agree that you will not reproduce, utilise or distribute any content from the Panthera Website without obtaining explicit authorisation from the company.
Users shall not post, upload, or otherwise share any material on the Website that is protected by the trademark, copyright, or any other proprietary right without obtaining explicit permission from the owner of such rights. Panthera bears no explicit obligation or responsibility to provide Users with indications, markings, or any other assistance to determine whether the material in question is copyrighted or trademarked. Users are solely responsible for any of the damages resulting from the infringement of trademarks, copyrights, proprietary rights, or any other form of harm arising from such submissions.
By submitting material to any public area of the Website, Users warrant that the owner of such material has expressly granted Panthera a royalty-free, irrevocable, perpetual, non-exclusive license and right to use,modify, reproduce, adapt, publish, translate, and distribute such material worldwide, either in whole or in part, and/or to incorporate it into other works in any other form, media, or technology now known or developed in the future for the entire duration of any copyright that may exist in such material. Users permits for any other end user to access, sore, view, or reproduce the material for the end user's personal use. Users hereby grant Panthera the right to copy, edit, publish, and distribute any material made available on the Website by the User.
The aforementioned provisions of Section 25 equally apply to and are for the benefit of Panthera, its subsidiaries, affiliates, and third-party content providers and licensors. Each entity has the right to do assert and enforce such types of provisions directly or on its own behalf.
- Trademarks
The Website contains copyrighted trademarks, material, and other proprietary information, encompassing text, software, photos, videos, graphics, music, sound, and the entirety of Panthera's contents protected under applicable copyright laws. Panthera holds the copyright in the selection, arrangement, coordination, and enhancement of such content, as well as in the original content. Users are prohibited from modifying, publishing, transmitting, participating in the transfer or sale, creating other derivative works, or exploiting any content, either wholly or partially. However, users may download, print, or save copyrighted material solely for personal use. Except as expressly permitted under the copyright law, no copying, retransmission, redistribution, publication, or commercial exploitation of downloaded material is allowed without the express permission of Panthera and the copyright owner. If permitted, no alterations or deletions to author attribution, trademark legends, or copyright notices are permitted. Users acknowledge that downloading copyrighted material does not confer ownership rights.
Trademarks found on the Site or other websites owned or operated by Panthera are not considered to be in the public domain but are instead the exclusive property of Panthera unless the site is licensed from the trademark owner, in which case the license is for the exclusive benefit and use of Panthera unless stated otherwise.
VII. Intellectual Property Rights Complaints
Panthera values the intellectual property of others. If you suspect that your work has been replicated in a manner that infringes upon any intellectual property rights, please send a complaint to us via email.
VIII. User Responsibility And Registration Obligations
By using the Website as our Registered User, you hereby affirm that you are legally capable of entering into contracts as defined by the Indian Contract Act (1872). Panthera reserves the right to terminate your membership and deny access to the Website if it comes to our attention or is discovered that you are under the age of 18 years. You are hereby solely responsible for maintaining the confidentiality of your user ID and password. All activities conducted under your registered user ID and password are your responsibility. You agree to provide the accurate, current, and complete information about yourself as prompted by the Website registration form or as required when accessing the Website through a third-party site. If any provided information is found to be untrue, inaccurate, incomplete, or not in compliance with the Agreement, Panthera reserves the right to suspend, terminate, or block your membership indefinitely and deny access to the Site.
As a condition of purchase, the Site requests your consent to communicate with you by sending you administrative and promotional emails. These emails include information about your account activity, purchases, product updates, and promotional offers. You are free to opt-out of promotional emails at any time by just clicking the unsubscribe link on the email. Please refer to the Privacy Policy for details in detail. The offers presented in promotional messages sent via emails/SMS/MMS are subject to change at the sole discretion of Panthera, and we are not obligated to provide information regarding such changes.
You agree not to host, display, upload, modify, publish, transmit, update, or share any information contained on the website that:
- Belongs to another person without proper authorisation.
- Is harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, harmful to minors, libellous, invasive of privacy, hateful, racially or ethnically offensive, disparaging, or encourages unlawful activities such as money laundering or gambling.
- Infringes upon patents, trademarks, copyrights, or other proprietary rights or violates any applicable laws.
- Deceives or misleads recipients about the origin of such messages or communicates threatening or offensive information.
- Impersonates another individual.
- Contains any software viruses or any other harmful computer code.
- Threatens the unity, integrity, defence, security, or sovereignty of India, disrupts foreign relations, incites criminal activity, or insults other nations.
If you are found to be in violation of these terms, you are solely responsible and will face all legal consequences. Panthera shall not be held responsible for any such violations.
- Billing
The price listed for our merchandise on itspanthera.com represents the Maximum Retail Price (MRP) for the respective product. This MRP is inclusive of all local taxes applicable in India. Additional taxes may be applied based on the destination to which the order is being shipped. The tax rate applied to the order includes both state and local taxes, as per the shipping address. Panthera reserves the right to collect taxes, levies, duties, or surcharges incurred in addition to standard taxes. Additionally, delivery charges, such as postal or shipment charges, may be levied based on the country of delivery.
- Gift Card & Credit Note Policy
Gift cards purchased on our website will be delivered via email. Physical copies of online-purchased gift cards will not be dispatched separately.
Gift cards cannot be used to purchase additional gift cards or exchanged for cash. The value of a gift card can be partially redeemed across multiple transactions, both online on our website and at all stores nationwide, using the same code. If the order value exceeds the gift card amount, the remaining balance must be settled using a debit card, credit card, or net banking.
You are responsible for safeguarding the security of your gift cards. Panthera will not be liable for any lost, stolen, or unauthorised redemptions of gift cards.
Gift cards are valid for one year from the date of purchase. Please note that gift card policies may be modified at any time without prior notice.
- Order Cancellation by Panthera
In certain circumstances beyond our control, there may be instances where validly placed orders cannot be processed or dispatched.
Panthera retains the sole right to refuse or cancel any order for any reason. Situations that may lead to order cancellation include limitations on available quantities, inaccuracies or errors in product or pricing information, issues identified by our credit and fraud prevention department, or product quality defects. Additional verifications or information may also be required before accepting an order. If any part of your order is cancelled or if further information is needed, we will promptly notify you. If your order is cancelled after payment has been processed via debit card, credit card, or any other payment method, the refunded amount will be credited back to the account you paid from within 15 working days. Any vouchers used in cancelled orders will be returned and made available to the user by Panthera.
XII. Shipping & Processing Fee
Our shipping fees and processing fees are intended to cover Panthera's expenses in processing your order, handling and packaging the products you've purchased, and delivering them to you. For more details, please consult our Shipping and Payment Policy.
Payment
While using any of the payment methods provided by, we do not accept responsibility or liability of any kind for any loss or damage incurred directly or indirectly by you. This includes, but is not limited to, the following scenarios:
- Lack of authorization for any transaction/s;
- Exceeding the preset limit agreed upon
- Decline of transaction for any other reason/s.
All payments made for purchases/services on itspanthera.com are made against the Maximum Retail Price (MRP) displayed on the website and are subject to the terms and conditions of the third-party online payment gateway services adopted and applicable to your transaction, as approved by Panthera. Before shipping the order, we may request supporting documents (such as government-issued ID and address proof) to verify the ownership of the payment instrument used for your purchase. This measure ensures a secure online shopping environment for our users.
Panthera may utilise Razorpay and other third-party facilities for payments on the Website. These payments can be made electronically or through cash on delivery transactions, as permitted by Panthera at its discretion. Your use of the provided third-party services will be governed by their user agreement, seller terms, conditions, and other rules and policies applicable to your activities.
XIV. Delivery
Panthera endeavors but does not guarantee delivery of products in the stipulated time period as mentioned on the purchase of the product. In no manner can the contract be repudiated if Panthera fails to deliver any one or more products in the stipulated time frame. However, if you fail to take the delivery of the goods, Panthera may, at its discretion, charge you for additional shipping costs.
- Loss in Transit
Panthera makes every effort to ensure timely delivery of products as indicated at the time of purchase. However, we cannot guarantee delivery within the specified timeframe. Failure to deliver one or more products within the specified time frame does not entitle you to repudiate the contract. However, if you fail to accept delivery of the goods, Panthera reserves the right to charge you for additional shipping costs at its discretion.
XVI. Refunds & Returns
Panthera strives to deliver products free from defects to purchasers. However, Panthera does not assume ownership of any returned items purchased by the user until they are received by Panthera. Unless the product received is damaged or has manufacturing defects, items purchased on our website are not eligible for return. Any defective or damaged goods must be reported to Panthera within 14 days of receipt. Communications received after this period will not qualify for a return, unless expressly covered by the product warranty, even if the product was delivered incorrectly.
Panthera reserves the sole discretion to determine whether a refund can be issued. For further details on this, please refer to our Exchange and Refund Policy.
Product Descriptions
While Panthera strives for accuracy, products displayed may not always be entirely accurate. Panthera does not guarantee that product descriptions or other content are accurate, reliable, complete, current, or free from errors. If a product from Panthera does not match its description, your sole recourse is to contact Panthera within 14 days of receiving the product, and Panthera reserves the right to offer a solution at its discretion. As a matter of policy, Panthera is not obligated to issue refunds or permit exchanges and returns.
XVII. Product Compliance
The products available on the Panthera website are manufactured or procured in accordance with the relevant local laws of India and comply with the necessary industry standards in the country.
XVIII. Inaccuracy Disclaimer
There may be instances of typographical errors, inaccuracies, or omissions in the information provided on our Website or in our catalogue at times. This may pertain to product descriptions, pricing, or availability. Panthera retains the right to rectify any such inaccuracies, errors, or omissions, and to modify or update information without prior notification.
XIX. Warranties & Liability
All information, materials, content, products (including software), and other services provided to you by Panthera are offered on an "as is" and "as available" basis, unless otherwise indicated in writing. Panthera makes no warranties or representations of any kind, implied or express, regarding the operation of the information or services , content, materials, products (including software), or other services provided through Panthera, unless explicitly stated in writing. By using the website, you hereby expressly agree that you do so at your own risk. Panthera does not guarantee that the Website will be continuously available or available at all times, nor does it warrant that any information on the Website is complete, true, accurate, or free from misleading content.
We shall not be liable to you in any manner or in connection with the contents of, or use of, or otherwise in relation to, the Website. By using this Website, you acknowledge that your use of it is at your own risk and that you assume full responsibility for any risks associated with any necessary servicing or any repairs of any equipment used in connection with your use of the Website. Panthera shall not be liable for any damages of any kind arising from your use of the Site.
While Panthera endeavors to safeguard its websites from viruses or other unauthorized usage, we cannot guarantee that this site, its servers, or any electronic communication sent from us are completely free of viruses or other harmful components. The content on the Website is not intended to constitute advice of any kind. All products sold on the Website are governed solely by Indian laws. If we cannot deliver certain products due to the implications of varying territorial laws, we will either refund or offer credit for the advance amount received from the sale of such undeliverable products. It is your responsibility to ensure that the products you purchase from this website are not restricted in your territory. Panthera is not liable for any failure to comply with local laws regarding products available on this website.
Panthera will not be liable for any damages arising from the use of any service, or from any information, materials, content, products (including software), or other services provided through the website, including but not limited to indirect, direct, punitive, incidental, and consequential damages, unless otherwise it is specified in writing.
- Indemnity
You agree to indemnify and not hold Panthera—along with its officers, directors, agents, subsidiaries, affiliates, joint ventures, and employees—liable for any demand or claim , including reasonable attorneys’ fees, arising from or related to your violation of this T&C, any law, or the rights of a third party, or any harm to life and/or property caused by the delivered products.
XXI. Breach
If you are found to be in violation of the Privacy Policy, Terms of Use, or other rules and policies, or if we are unable to authenticate or verify any information provided by you, or if your actions are believed to pose legal liability for yourself, other users, or us, we reserve the right, without prior notice, to immediately limit your activity, remove your information, temporarily or indefinitely suspend or terminate your membership, and/or deny you access to this Website. Any user who has been blocked or suspended may not register or attempt thereby to register with us or use the Website until reinstated by us.
Furthermore, if you breach the Privacy Policy, Terms of Use, or other rules and other policies, we reserve the right to seek recovery of any amounts owed by you to us and to pursue strict legal action, including but not limited to referring the matter to the appropriate authorities for criminal or other proceedings against you.
Additionally, any breach of the local laws applicable in your territory will result in the immediate limitation of your activity, removal of your information, temporary or indefinite suspension or termination of your membership, and/or denial of access to this Website without prior notice.
XXII. Severability
We retain the right to modify our site, policies, service terms, and these Terms and Conditions at any time. If any of these conditions are considered invalid, void, or unenforceable for any reason, that particular condition will be regarded as severable and will not affect the validity and enforceability of the remaining conditions.
XXIII. Waiver
Panthera's failure to enforce any of the terms or conditions of the Agreement for any period of time shall not constitute a waiver of those terms or conditions, nor shall it affect Panthera's right to enforce all the Terms and Conditions of this agreement at any subsequent time.
XXIV. Force Majeure
If Panthera fails to fulfill its obligations or provide the service due to an event of force majeure, you cannot raise any claim against Panthera for such failure, nor will it be considered a breach of the agreement. In the event of any delay caused by force majeure, the time period of such delay will not be included when calculating timeframes specified in this Agreement. Force majeure events include war, civil unrest, strikes, government actions, lockouts, accidents, epidemics, or any other events beyond Panthera's control that directly or indirectly hinder or prevent Panthera from fulfilling the transactions outlined in this Agreement. It's expressly understood that a lack of funds will not constitute or be considered an event of force majeure.
XXV. Dispute Resolution
This agreement shall be interpreted and the legal relationship between you and Panthera shall be governed and determined by the laws of India. In the event of any dispute arising between you and Panthera concerning your use of the Website or your interactions with Panthera regarding any activity on the Website, including but not limited to the validity, implementation, interpretation, or breach of any provision of the Privacy Policy and/or Terms & Conditions, as well as the rules and policies outlined herein, the dispute shall be exclusively thereby subject to the jurisdiction of the courts of New Delhi. Your responsibility to pay the payment fees will remain in effect during the duration of such proceedings.
XXVI. Grievance
Any concerns regarding the use of the website can be directed to the Panthera customer care team via email pantherabrandofficial@gmail.com.
The customer care team will then review and respond to your inquiry within one month from the date of the complaint or grievance.
XXVII. GOVERNING LAW
These Terms and Conditions, as well as the documents of the third-party payment channels, shall be interpreted and governed in accordance on with the laws of India. This document constitutes an electronic record under the Information Technology Act (2000) and also the rules framed under it, as applicable, along with the amended provisions concerning electronic records in various statutes as is amended by the Information Technology Act (2000), in each case as amended. This electronic record in the website is generated by a computer system and hereby does not necessitate any physical or digital signatures.