Refund policy

Our Exchange Policy

At Panthera, customer satisfaction is our priority. If you're dissatisfied with your order or experience any issues, please contact us—we're here to help.

In the rare case that your product is damaged, defective, or not as described, you may exchange it within 7 days of delivery, provided the item remains unused and in its original condition, including tags and packaging.

Once we receive the returned item and confirm it meets our exchange conditions, we'll process the exchange or issue store credit to your account.

Please note the following return/exchange guidelines:

• Once products are dispatched or delivered, they cannot be returned. However, items can be exchanged for a different color or size, or credited to your Panthera user account, with shipping charges deducted.
• Products must be unused, with tags attached, to be eligible for exchange or store credit.
• Damaged, soiled, or altered items will not be accepted.
• If your order arrives without tags, please contact customer care immediately.
• When returning products for exchange, ensure all original packaging is included.
• Exchanges are not available for clearance sale items.
• Exchanges are only applicable for defective products or those that differ from what was advertised or agreed upon.

Exchange Process in India: 

Return Process:

Step 1:
To initiate a return, contact us via email at panthera@tygrrrr.com or WhatsApp at +91 7356366501 within 7 days of receiving your order. Please mention the reason for the return.

Step 2:
You will receive a confirmation email from us with further instructions on the return process. If a pick-up service is available, we will arrange it through our courier partner. If pick-up is not available in your area, you may need to self-ship the item to us.

Step 3:
Pack the item securely, ideally in its original packaging. Once you have received the confirmation via email, proceed with shipping the parcel back to us.

If you have any questions or need assistance, feel free to contact us!

Can I Cancel My Order?

Orders can be canceled at any time before shipping. In such cases, a refund will be processed through the original payment method within 10 working days.